Ultra Mobile review: What to consider before switching

Ultra Mobile scores 3.4/5. Affordable T-Mobile plans with international calling are its strength, but customer service could be better.

Written by Rob Webber · 6 min read · Last updated January 18, 2025

At a glance

  • Value for money: Ultra Mobile offers affordable T-Mobile coverage with international calling features.
  • Coverage: Good coverage on the T-Mobile network.
  • Customer experience: Customer service reviews are mixed.
  • Transparency: Pricing is clear with no hidden fees.
  • Range of choice: A moderate range of plans with data options.
Our editorial process
Ultra Mobile logo
3.4
MoneySavingPro rating
Value for money
3.5
Coverage
4.0
Customer experience
3.0
Transparency
3.5
Range of choice
3.5

Pros

  • T-Mobile 5G & 4G LTE network coverage
  • International calling included
  • Plans from $15/mo
  • eSIM compatible

Cons

  • Customer service reviews are mixed
  • Limited brand recognition
  • Fewer plan options than competitors

Deep dive: An in-depth Ultra Mobile review

Jump to section ▾

What is Ultra Mobile?

Ultra Mobile is a prepaid wireless carrier operating on T-Mobile's 5G & 4G LTE network. They specialize in affordable plans with international calling features, making them popular among customers who need to stay connected globally.

Plans & Pricing

Is Ultra Mobile a good value?

Ultra Mobile's plans offer good value for international callers. They include talk time to 80+ countries with select plans. For domestic-only use, Tello or Mint Mobile may offer better value on the same network.

Network Coverage

Ultra Mobile uses T-Mobile's network for nationwide coverage. Check the Ultra Mobile coverage map to verify service.

Customer Reviews & Ratings

Customer service

Support is available via phone and online chat. Reviews are mixed — some customers report good experiences while others have had difficulty resolving issues.

My viewpoint: Is Ultra Mobile worth it?

Short answer: Ultra Mobile is worth considering if you need international calling on T-Mobile's network at a budget price. For domestic-only plans, other T-Mobile MVNOs offer more features per dollar.

Ultra Mobile customer reviews roundup

Best Ultra Mobile plans

Ultra Mobile

Talk & Text

T-Mobile network · Data-only data
$15/mo
Ultra Mobile

3GB

T-Mobile network · 3GB data
$19/mo
Ultra Mobile

5GB

T-Mobile network · 5GB data
$24/mo
Ultra Mobile

10GB

T-Mobile network · 10GB data
$29/mo
Ultra Mobile

15GB

T-Mobile network · 15GB data
$39/mo
  • Switch online in minutes
  • Same T-Mobile coverage
  • Unlimited talk & text
  • No surprise price hikes
  • No long-term contracts

Get the same T-Mobile coverage 6× cheaper

Save $900/yr over T-Mobile Go5G Plus direct

Ultra Mobile logo
Best value
Ultra Mobile
Talk & Text
Talk & Text
$15 /mo
$180/yr
4.0
4.0
Currently unavailable
T-Mobile
Big Wireless
T-Mobile direct
Go5G Plus
Unlimited
$90 /mo
$1,080/yr
Same T-Mobile 5G & 4G LTE coverage. Higher monthly bill.
See at T-Mobile

Cost over time — Ultra Mobile vs T-Mobile

Ultra Mobile
T-Mobile direct
1 year Save $900
$1,080
$180
2 years Save $1,800
$2,160
$360
3 years Save $2,700
$3,240
$540

Estimated cost based on advertised monthly price. Excludes taxes, fees, and one-time charges. T-Mobile Go5G Plus retail price as of plan listing.

Ultra Mobile Coverage

Ultra Mobile uses the T-Mobile network. See our full coverage analysis:

Ultra Mobile Coverage Map →

Compare Ultra Mobile vs other carriers

How do Ultra Mobile plans compare?

Ultra Mobile
T-Mobile 4G & 5G
Talk & Text
$15/mo
$180/yr
⭐ 4 on Trustpilot
Flex Mobile
T-Mobile 4G & 5G
5GB data
$16/mo
$192/yr
See at Flex Mobile
Astound Mobile
T-Mobile 4G & 5G
1GB data
$15/mo
$180/yr
AT&T
AT&T 4G & 5G
N/A
N/A/mo
Ultra Mobile vs AT&T Ultra Mobile vs good2go mobile Ultra Mobile vs Flex Mobile Ultra Mobile vs Spectrum Mobile Ultra Mobile vs Verizon Ultra Mobile vs Astound Mobile Ultra Mobile vs T-Mobile Ultra Mobile vs WOW Mobile Ultra Mobile vs Tello Ultra Mobile vs Total Wireless Ultra Mobile vs Red Pocket Ultra Mobile vs Twigby Ultra Mobile vs Cox Mobile Ultra Mobile vs Cricket Wireless Ultra Mobile vs Visible Ultra Mobile vs Straight Talk Ultra Mobile vs Metro by T-Mobile Ultra Mobile vs TracFone Ultra Mobile vs PureTalk Ultra Mobile vs Consumer Cellular

Ultra Mobile FAQs

Is Ultra Mobile worth it?
Ultra Mobile earns a 3.4/5 on MoneySavingPro. Ultra Mobile scores 3.4/5. Affordable T-Mobile plans with international calling are its strength, but customer service could be better.
What are the pros and cons of Ultra Mobile?
Pros: T-Mobile 5G & 4G LTE network coverage, International calling included, Plans from $15/mo, eSIM compatible. Cons: Customer service reviews are mixed, Limited brand recognition, Fewer plan options than competitors.
How much does Ultra Mobile cost?
Ultra Mobile plans start at $15/mo. All plans are prepaid with no hidden fees.
Is Ultra Mobile better than T-Mobile?
Ultra Mobile uses the same T-Mobile network at up to 70% less per month. Coverage and call quality are identical — only the price is different.
Does Ultra Mobile have good customer service?
Ultra Mobile scores 3/5 for customer experience on MoneySavingPro. Customer service reviews are mixed.

Our verdict

Ultra Mobile scores 3.4/5. Affordable T-Mobile plans with international calling are its strength, but customer service could be better.

Written by Rob Webber · 6 min read · Last updated January 18, 2025

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