Cricket Wireless review: What to consider before switching

Cricket Wireless is a prepaid wireless carrier owned by AT&T. Operating on AT&T's 5G & 4G LTE network, Cricket delivers reliable coverage at a lower price than AT&T's postpaid plans.

One of Cricket's biggest advantages is its nationwide network of retail stores, where you can get hands-on help with activation, phone purchases, and account management — something most online-only MVNOs can't offer.

Cricket's plans include taxes and fees, so the price you see is the price you pay. Multi-line discounts are available for up to 5 lines, making it a reasonable option for families.

However, Cricket is generally more expensive than online-only MVNOs like Tello or Red Pocket. You're paying a premium for the convenience of retail stores and AT&T's direct subsidiary support.

Cricket operates on AT&T's network, which provides extensive coverage across the US, including rural areas. Check the Cricket coverage map to verify service in your area.

Cricket Wireless offers customer support via phone, chat, and in-store at retail locations nationwide. Having physical stores is a significant advantage for customers who prefer face-to-face support.

Online reviews are mixed — the Trustpilot score is low, with common complaints about billing issues and plan changes. However, in-store experiences tend to be rated more positively.

Yes, you can bring your own unlocked phone compatible with AT&T's network. Cricket also sells a wide range of phones in stores and online, from budget devices to flagship smartphones.

Short answer: Cricket Wireless is a solid choice if you want AT&T coverage with the convenience of retail stores. Taxes included in the price is a nice touch, and multi-line discounts help families save.

However, if you're comfortable managing your plan online, you'll find better deals with MVNOs like Tello, US Mobile, or Red Pocket.