Total Wireless review: What to consider before switching

Total Wireless (recently rebranded as Total by Verizon) is a prepaid wireless carrier that operates on Verizon's 5G & 4G LTE network. It's part of Verizon's TracFone family of brands.

Total Wireless is positioned as the family-oriented brand in the TracFone portfolio, offering multi-line discounts that make it competitive for households needing multiple lines.

Total Wireless can be a decent value for families needing multiple lines on Verizon's network. The multi-line discounts bring per-line costs down significantly.

For single lines, however, carriers like Visible or US Mobile offer better individual plan pricing on the same network.

Total Wireless uses Verizon's network for nationwide coverage. Check the Total Wireless coverage map to verify service in your area.

Customer service is a weak point, consistent with other TracFone-family brands. Reviews on Trustpilot and other platforms are poor, with common complaints about hold times and issue resolution.

Short answer: Total Wireless is best suited for families who need multiple lines on Verizon's network at a budget price. For single lines, you'll find better value elsewhere. Customer service is a known weak point — if that matters to you, consider US Mobile or Red Pocket instead.